Sanderstead Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Sanderstead Storage. By making a booking, paying for a unit, or otherwise using the service, the customer agrees to be bound by these terms. Please read them carefully before entering into any agreement. They apply to all customers using a self-storage unit, container, or related storage service supplied under the Sanderstead Storage name.

In these terms, references to “we”, “us”, and “our” mean Sanderstead Storage, while “you” and “your” mean the individual or business customer who books or uses the service. If you are booking on behalf of a company, partnership, or other organisation, you confirm that you have authority to bind that entity to these terms. The agreement is intended to be clear, fair, and consistent with applicable UK consumer and business law.

The use of any storage unit is subject to availability, acceptance of the booking, and compliance with these terms. We reserve the right to refuse any booking where we reasonably believe the service would be used unlawfully, unsafely, or in a way that would breach these terms. These conditions may be updated from time to time, and the version in force at the time of booking will apply unless a change is required by law.

Booking Process

To reserve a unit, you must provide accurate and complete details, including your full name, address, contact information, and any other information we reasonably require for identity, security, or administration purposes. A booking is only confirmed when we issue written confirmation, which may be by email or another durable method. Until confirmation is issued, no contract for storage services will exist. We may request proof of identity, proof of address, or business registration details before releasing access to a unit.

At the time of booking, you must select the required unit size and confirm the intended use of the unit. You must not materially change the use without our prior written consent. For example, a self storage service may not be used for business stock storage, document retention, or other specialised use unless expressly agreed. Any booking made through a third party, broker, or online platform will still be subject to these terms as supplemented by the booking confirmation.

Access and Use of the Storage Unit

Access to the premises or unit may be controlled by key, code, lock, card, or another approved method. You are responsible for keeping access details secure and must not share them with unauthorised persons. Any person you permit to access the unit is treated as your authorised representative, and you remain liable for their acts and omissions. We may suspend access if we reasonably suspect misuse, non-payment, unsafe conduct, or a breach of law.

You must ensure that the unit is used only for lawful purposes and that goods stored do not create a nuisance, hazard, or risk to other customers, staff, or property. Items must be packed and stored safely so that they do not leak, emit fumes, attract pests, or damage the unit or adjoining units. The Sanderstead self storage service is designed for ordinary storage of lawful goods, not for living accommodation, trading from the premises, or any activity requiring planning, licensing, or specialist approval unless we agree otherwise in writing.

You must not modify, repair, or alter the unit, nor affix fixtures, fittings, adhesives, or markings without our consent. You are also responsible for ensuring that the unit is left clean and empty at the end of the hire period, subject to reasonable wear and tear. Any abandoned property may be dealt with in accordance with these terms and the law.

Payments, Charges, and Deposit Terms

All prices, fees, and charges are due in accordance with the booking confirmation or invoice. Unless stated otherwise, charges are payable in advance on a recurring basis, and your continued use of the unit depends on payment being received by the due date. We may charge for administration, late payment, replacement access devices, cleaning, disposal, lost keys, or any other reasonable cost caused by your breach of these terms. Prices may change, but we will give reasonable notice where required.

Where a deposit is required, it may be used to cover unpaid storage charges, damage, cleaning, disposal costs, or other sums properly due under the agreement. Any balance remaining after lawful deductions will be returned to you within a reasonable time. If payment is made by card, direct debit, bank transfer, or another method, you must ensure that the payment method remains valid and that cleared funds are available.

If you fail to pay on time, we may apply interest and/or reasonable administrative charges where permitted by law. We may also restrict access, place the account into arrears, or take steps to recover outstanding sums. Our storage agreement is continuous until terminated in accordance with these terms, so it remains your responsibility to pay all charges incurred while the unit is occupied or reserved for you.

Cancellations and Termination

You may cancel a booking before the start date by giving us notice in the manner stated in the booking confirmation. If notice is given after the agreement has started, charges will continue until the end of the applicable notice period. Unless we have agreed a fixed term, the arrangement is generally on a rolling basis and may be ended by either party on the notice period set out in the booking confirmation or, if none is stated, on reasonable notice.

We may terminate or suspend the agreement immediately if you commit a serious breach, including but not limited to non-payment, storing prohibited items, unlawful conduct, repeated safety breaches, or failure to comply with an instruction reasonably issued to protect the premises or other users. If termination occurs, you must remove all goods and return any access devices by the deadline we specify. If you do not do so, we may take reasonable steps to secure, remove, or dispose of goods as allowed by law.

Any cancellation rights available under UK consumer law, including the Consumer Contracts Regulations where applicable, will be applied only to the extent they legally apply to the specific booking. Some storage services may be exempt or may lose cancellation rights once the service has begun at your request. Where such rights apply, the relevant information will be set out in your booking confirmation and/or pre-contract information.

Customer Responsibilities and Prohibited Goods

You are responsible for ensuring that all items placed into storage are owned by you or that you have the lawful authority of the owner to store them. You must comply with all applicable laws relating to ownership, export, tax, customs, licensing, and controlled goods. You must not store any item that is stolen, counterfeit, hazardous, illegal, offensive, contaminated, or otherwise unsuitable for a storage environment.

Prohibited goods typically include, without limitation, explosives, firearms, ammunition, fireworks, flammable liquids, toxic substances, radioactive materials, perishable food, live animals, plants, waste, waste oil, medical waste, and any substance that may create a health, safety, environmental, or legal risk. We may add further restrictions where needed for safety, insurance, or regulatory compliance. If we suspect prohibited goods are present, we may inspect the unit, refuse access, remove the goods, or report the matter to the relevant authorities where appropriate.

You must take reasonable care to ensure that goods are insured appropriately. While we may maintain insurance for our own business risks, this does not necessarily cover your property. It is your responsibility to obtain cover that is sufficient for the value and nature of the goods stored. The storage facility terms do not create a promise that goods will be protected from every possible risk, including accidental damage, theft, damp, temperature fluctuation, vermin, or force majeure events.

Liability and Insurance

We will exercise reasonable care and skill in the provision of the service. However, to the fullest extent permitted by law, we do not accept liability for loss or damage to goods unless caused directly by our proven negligence or wilful default. We are not responsible for losses arising from your failure to pack, label, secure, insure, or declare items properly, nor for losses caused by third parties, natural events, pests, or matters outside our reasonable control.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If we are found liable for damage to your goods, our liability may be limited to the lesser of the replacement value of the affected item or a reasonable amount taking into account the monthly charges paid for the unit, unless a higher level of liability has been agreed in writing. Any claim must be notified promptly and supported by evidence.

To the extent permitted by law, we are not liable for consequential loss, loss of profit, loss of business, loss of opportunity, loss of data, or indirect losses arising from the use of the self-storage service. You remain responsible for backing up data, protecting sensitive materials, and ensuring that valuable records, electronics, and fragile goods are stored in an appropriate manner. If you believe a claim may arise, you must allow us a reasonable opportunity to inspect the issue before anything is moved, repaired, or discarded.

Waste Regulations and Disposal Rules

This service is not provided for the disposal of waste. You must not leave rubbish, unwanted goods, contaminated materials, or commercial waste in or around the unit unless we have specifically agreed a lawful waste-handling arrangement in advance. Any materials that are classed as waste must be removed by you and disposed of in accordance with applicable UK waste regulations. You must not use the unit as a skip, dumping area, or temporary waste store.

If you leave behind waste or items that appear abandoned, we may treat them as unwanted property and take reasonable steps to remove, store, or dispose of them. You will be responsible for all costs, charges, fines, and losses we incur as a result of your failure to comply with waste obligations. If hazardous waste, electrical waste, or regulated materials are involved, we may engage an authorised contractor and charge you the full cost of compliance, transport, handling, and disposal.

You must not burn, bury, break up, drain, or otherwise process waste on the premises. Any breach of environmental law may be reported to the appropriate authority. The customer is solely responsible for ensuring that storage activities do not create pollution, contamination, or unlawful emissions. These obligations apply equally to personal and business customers using the Sanderstead Storage facility.

Inspection, Relocation, and Emergency Access

We may enter the unit in an emergency, where required by law, where we reasonably believe there is a risk to safety, property, or the environment, or where we are enforcing these terms after notice has been given. Where practicable, we will give prior notice, but notice may not always be possible in urgent situations. We may also relocate your goods within the premises if reasonably necessary for security, maintenance, legal compliance, or operational reasons.

If the unit is found to contain prohibited items, dangerous conditions, or substantial breach of these terms, we may take reasonable action to secure the area and protect the premises. Any costs incurred in doing so, including storage, transport, cleaning, or specialist handling, will be payable by you unless the issue was caused solely by our negligence. We are entitled to refuse access where continued access would be unsafe or unlawful.

If you are absent, unreachable, or fail to respond to notices, we may rely on the contact information you provided. It is your responsibility to keep your details up to date. Failure to receive a notice because your information is outdated or inaccurate does not prevent us from acting in accordance with the agreement and applicable law.

End of Agreement and Removal of Goods

When the agreement ends, you must remove all goods, leave the unit empty and clean, and return any access devices by the final date. If you fail to do so, further charges may apply for continued occupation, administration, storage of abandoned goods, or any steps reasonably needed to clear the unit. We may treat goods left behind for an unreasonable period as abandoned, subject to any statutory requirements and the notice procedures required by law.

Any sale or disposal of goods will be carried out only where permitted by contract or law, and any proceeds may be used to offset sums owed to us, with any surplus handled in accordance with applicable legal requirements. If the goods are insufficient in value to cover the debt, you remain liable for any shortfall. We recommend that you plan removal carefully and allow enough time to clear the unit before the end date.

On termination, any obligations intended to continue will survive, including payment of outstanding charges, liability provisions, indemnities, and confidentiality where relevant. The end of the agreement does not affect rights or remedies that accrued before termination. These provisions are designed to protect both parties and to ensure a fair and orderly conclusion to the storage arrangement.

General Provisions, Governing Law, and Jurisdiction

The agreement between you and us is governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms, the booking, or the use of the Sanderstead self storage service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere. If any clause is found invalid or unenforceable, the remaining clauses will continue in full force.

We may assign or transfer our rights and obligations under this agreement where lawful and with reasonable notice if required. You may not assign your rights or obligations without our written consent. No waiver of any breach or delay in enforcing a right will operate as a waiver of any later breach or of any other right. The headings in these terms are for convenience only and do not affect interpretation.

These Terms and Conditions represent the entire agreement relating to the service unless additional written terms have been agreed in the booking confirmation. Please review all pre-contract information and confirmation documents carefully, as they may include unit-specific conditions, notices, or restrictions that supplement these terms. By proceeding with the booking and using the facility, you acknowledge that you understand and accept the terms applying to Sanderstead Storage.