Storage Sanderstead Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Sanderstead provides storage, removals, collection, delivery, packing, and related services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm, or company who requests or receives services from Storage Sanderstead.
Services means any storage, removal, collection, delivery, packing, loading, unloading, or associated services provided by Storage Sanderstead.
Goods means the items that the Client requests Storage Sanderstead to handle, transport, or store.
Contract means the agreement between the Client and Storage Sanderstead incorporating these Terms and Conditions and any written quotation or confirmation of booking.
Scope of Services
Storage Sanderstead provides storage solutions and removal services, including but not limited to domestic moves, small office moves, collections, deliveries, and associated labour. All services are subject to availability and to these Terms and Conditions.
Any additional services requested after the initial booking, such as extra labour, additional vehicles, packing materials, or extended storage, may incur further charges. These will be agreed with the Client where reasonably possible before being undertaken.
Quotations and Estimates
Any quotation or estimate issued by Storage Sanderstead is based on the information provided by the Client regarding the volume, nature, and location of the Goods, access at addresses, and the services required.
Quotations are generally provided as fixed-price offers or time-based rates. A fixed-price quotation will specify the services included. Anything not expressly stated will not be included in the fixed price and may be chargeable at our standard rates.
Storage Sanderstead reserves the right to revise a quotation or apply additional charges if:
1. The information given by the Client is incomplete, inaccurate, or changes after the quotation is provided.
2. Access to the property or storage facility is significantly restricted, delayed, or different from what was advised.
3. The volume or nature of the Goods differs from that originally stated.
4. Services are requested or required outside normal working hours or on short notice.
Any revised charges will be communicated to the Client as soon as reasonably practicable.
Booking Process
A booking is made when the Client confirms acceptance of our quotation or offer, and Storage Sanderstead acknowledges this acceptance. Confirmation may be provided in writing, via online booking systems, or by other agreed communication methods.
Storage Sanderstead may request a deposit or pre-payment to secure the booking. Where a deposit is required, the booking will not be guaranteed until the deposit has been received in cleared funds.
The Client is responsible for ensuring that booking details, including addresses, dates, times, and service requirements, are accurate and complete. Any changes must be notified to Storage Sanderstead as soon as possible. We will use reasonable efforts to accommodate changes, but this may be subject to availability and additional charges.
Payments and Charges
Unless otherwise agreed in writing, payment terms are as follows:
1. Deposits, where requested, are payable at the time of booking.
2. For removal and transport services, the balance is normally due on or before the day of service, prior to completion of unloading.
3. For storage services, fees are usually payable in advance for the agreed storage period, and thereafter on a recurring basis as specified in the Contract.
Payments must be made by an accepted method as advised by Storage Sanderstead. Services may be withheld or suspended if payments are not received when due.
If the Client fails to pay any amount due, Storage Sanderstead reserves the right to charge reasonable administration fees and interest on overdue sums at the maximum rate permitted by applicable law, calculated from the due date until the date of payment.
Storage Sanderstead may exercise a lien over any Goods in its possession for all sums due under the Contract. If outstanding sums remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the Goods and apply the proceeds against the outstanding balance, deducting all costs of sale and disposal.
Cancellations and Postponements
If the Client needs to cancel or postpone a booking, Storage Sanderstead must be notified as soon as possible. Cancellation and postponement charges may apply as follows, unless otherwise agreed in writing:
1. Cancellation or postponement more than seven days before the scheduled service date: no cancellation fee may be payable, or a nominal administration charge may apply.
2. Cancellation or postponement between seven and two days before the scheduled service date: a percentage of the quoted charge may be payable to cover reserved resources and lost opportunity.
3. Cancellation or postponement within forty-eight hours of the scheduled service date: up to the full quoted charge may be payable.
For storage contracts, if the Client wishes to terminate storage earlier than initially agreed, they must provide reasonable notice as set out in the Contract. Any prepaid storage fees may be non-refundable or partially refundable, depending on the terms of the specific agreement.
Storage Sanderstead also reserves the right to cancel or reschedule services due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will use reasonable efforts to offer an alternative date or provide a refund of any amounts paid for services not performed.
Client Responsibilities
The Client is responsible for:
1. Ensuring that proper and sufficient parking, loading, and unloading facilities are available at all collection and delivery points.
2. Obtaining any necessary permits, permissions, or authorisations required for parking or access, unless Storage Sanderstead has explicitly agreed to arrange these.
3. Ensuring that Goods are properly packed and prepared for transport where the Client undertakes their own packing.
4. Ensuring that all Goods are ready for collection at the agreed time and that authorised persons are present to provide access to the property and confirm items to be moved or stored.
5. Complying with all applicable laws and regulations relating to the contents of any boxes, containers, or items provided to Storage Sanderstead for transport or storage.
The Client must not submit for removal or storage any items that are hazardous, illegal, perishable, explosive, or otherwise unsuitable for transport or storage, including but not limited to flammable liquids, gas cylinders, firearms, ammunition, chemicals, or waste materials.
Access to Storage
For storage services, access to stored Goods will be provided during the facilitys normal operating hours, subject to any security procedures that may apply. Identification or proof of authority may be required before access is granted.
Storage Sanderstead may restrict or temporarily suspend access in circumstances of emergency, maintenance, or safety, or where the Client is in breach of the Contract, including non-payment.
Waste Regulations and Prohibited Items
Storage Sanderstead operates in accordance with applicable waste management and environmental regulations. We are not a waste disposal contractor and will not collect or remove household refuse, construction rubble, hazardous materials, or other regulated waste, unless specifically agreed in writing and in compliance with relevant laws.
The Client must not include waste or prohibited items among the Goods presented for removal or storage. If such items are discovered, Storage Sanderstead may refuse to handle them, require the Client to remove them immediately, or arrange for their lawful disposal at the Clients expense.
Any costs, fines, penalties, or liabilities incurred by Storage Sanderstead as a result of the Clients failure to comply with waste regulations or the inclusion of prohibited items will be recoverable from the Client.
Liability for Loss or Damage
Storage Sanderstead will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods is subject to the following terms:
1. The Client is encouraged to arrange adequate insurance for Goods being moved or stored. Unless otherwise agreed in writing, our charges do not include insurance cover.
2. Storage Sanderstead will not be liable for loss or damage arising from inherent defects, pre-existing damage, natural deterioration, insufficient packing by the Client, or the fragile nature of certain items such as glass, china, and electronics, where special precautions have not been taken.
3. We will not be liable for loss or damage resulting from events beyond our reasonable control, including but not limited to fire, flood, theft, accident, acts of third parties, or acts of government or public authorities.
4. Any claim for loss or damage must be notified to Storage Sanderstead in writing as soon as reasonably practicable, and in any event within a reasonable period after the Client becomes aware of the issue. The Client must provide details and evidence of the alleged loss or damage to enable investigation.
5. To the maximum extent permitted by law, Storage Sandersteads liability for any claim arising under or in connection with the Contract, whether in contract, tort, or otherwise, shall be limited to a reasonable sum having regard to the value of the affected Goods and the charges paid for the relevant Services, subject to any specific written agreement that provides for a higher limit.
Exclusions of Liability
Storage Sanderstead shall not be liable for:
1. Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
2. Loss or damage arising from failure of the Client to comply with these Terms and Conditions.
3. Loss of or damage to items of high value, including but not limited to jewellery, cash, documents, data, artworks, antiques, and collections, unless specifically declared and agreed in writing prior to the commencement of services.
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
Delays and Force Majeure
Storage Sanderstead will use reasonable efforts to carry out services at the agreed times and dates. However, timings are estimates and not guaranteed, and we shall not be liable for delays caused by circumstances beyond our reasonable control.
Where a delay is caused by the Client, including late access to premises, incomplete packing, or inaccurate information, waiting time or additional labour may be charged at our prevailing rates.
Complaints and Dispute Resolution
If the Client is dissatisfied with any aspect of the Services, they should raise the issue with Storage Sanderstead as soon as possible so that we have an opportunity to address the concern. We aim to resolve complaints promptly and fairly.
In the event of a dispute that cannot be resolved amicably, the parties may consider mediation or other forms of alternative dispute resolution before resorting to court proceedings, where appropriate.
Data Protection and Privacy
Storage Sanderstead will collect and process personal information about Clients in order to provide services, manage bookings, process payments, and fulfil legal obligations. Personal information will be handled in accordance with applicable data protection laws and any separate privacy information supplied to Clients.
Variation of Terms
Storage Sanderstead may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will normally apply to that Contract, unless a change is required by law or regulation, or the parties agree otherwise in writing.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it shall be severed from the remaining provisions, which shall continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Client and Storage Sanderstead, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute arising out of or in connection with these Terms and Conditions or any Contract, subject to any mandatory rights the Client may have under applicable consumer protection laws.
By proceeding with a booking or using Storage Sanderstead services, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
